Booking terms

These terms apply to appointments booked on the Booking page of the sambeauty.be website. By confirming a booking, you confirm that you have read and accept them. How we process your data is described in our privacy policy.

Treatments are provided by Eden Créative Studio, the company that owns the Sam Beauty brand:

• Company number (Crossroads Bank for Enterprises – BCE): 1031.500.968
• VAT number: BE 1031.500.968
• Salon: 229 chaussée d'Ixelles, 1050 Ixelles (Belgium)
• Email: benhalima.sameh@gmail.com
• Phone: +32 498 36 31 38

All treatments booked online take place at the Sam Beauty salon, 229 chaussée d'Ixelles, 1050 Ixelles. We do not offer home visits.

Some treatments, including manicures and pedicures, cannot be booked on the website: you can book them on Treatwell or by phone.

You choose one or more treatments, which follow one another during the same appointment, then the day and time from the free slots. Availability is updated live.

• Minimum notice: an appointment can be booked up to 2 hours before it starts.
• How far ahead: you can book up to 60 days in advance.
• Holding your slot: the time slot you choose is held for you for 10 minutes while you complete your booking. During that time, other visitors see it as “being booked”. After 10 minutes, it becomes free again.
• Availability is checked one last time when you confirm. If the slot has just been taken, the website tells you and you choose another one.

Prices are those shown on the website at the time of booking, in euros. The total amount is summarised before you confirm.

You pay online when you book, by bank card or Bancontact, on the secure payment page of our provider Stripe. The website never has access to your card numbers. You choose between two options:

• Pay everything online: you pay the full amount when you book.
• Pay at the salon: you pay a deposit of 30% of the total amount online when you book, then pay the rest (70%) at the salon on the day of your appointment. The deposit is deducted from the price: there is no extra charge.
• Example: for an €80 treatment, the deposit is €24 and you have €56 left to pay at the salon.
• Session from a package you have already paid for: if you book with your package code, there is nothing to pay — no deposit and no balance.
• Unfinished online payment: the booking remains awaiting payment for no more than 30 minutes. If the payment (full amount or deposit) is not completed within that time, the booking is cancelled automatically and the time slot is released.

Your appointment is confirmed as soon as we receive your online payment: the full amount or the deposit. A session booked with a package code, with nothing to pay, is confirmed as soon as you complete your booking.

You then receive a confirmation email with a summary of your appointment, a file to add it to your calendar and the “My booking” link, which lets you view, pay for or cancel your appointment. A reminder email is sent the day before your appointment.

If you do not receive the confirmation email, check your spam folder, then contact us.

Cancellation is free up to 24 hours before the appointment starts. You cancel online, using the “My booking” link received by email. What you paid online (the full amount or the deposit) is refunded automatically to the payment method you used; it appears in your account within a few days, depending on your bank.

After that, you can still cancel online until the appointment starts, but without a refund (see “Late cancellation and no-shows”).

If you cancel less than 24 hours before the appointment starts, or do not turn up without letting us know, nothing is refunded: the deposit or the amount paid online is kept by the salon, and a package session is treated as used.

A late cancellation can be made online, from “My booking” (a message reminds you that it will not be refunded), or by phone on 0498 36 31 38: the salon then decides whether to grant a refund anyway. Please let us know as early as possible.

If the salon has to cancel or move your appointment, we let you know by email or by phone and offer you another time slot. If the appointment is moved, you receive an email with the new time. If you do not want a new appointment, what you paid online (the full amount or the deposit) is refunded in full.

You cannot change the day, time or treatments online. Up to 24 hours before the appointment, you can cancel it free of charge and book a new slot. You can also call us: we will move your appointment depending on the salon’s availability, and you will receive an email with the new time.

Please arrive on time for your appointment. If you are running late, call us. So that the following appointments are not delayed, your treatment may be shortened or, if you are very late, moved to another time slot.

Some treatments are offered as a package of 4 or 8 sessions. You buy the package by booking the first session: the booking amount is then the price of the package. You pay for it in the same ways: everything online, or a 30% deposit online and the rest at the salon.

• Personal code: once the booking is confirmed, a personal code is emailed to you. It is linked to the email address used for the purchase. You can only use it once the package has been paid in full: straight away if you paid everything online, or after paying the rest at the salon if you paid a deposit.
• Following sessions: on the Booking page, choose “I have a package code”, then enter your code and your email address. The session is added to your booking, with nothing to pay and no deposit, and deducted from your package.
• Cancelling a session: a session cancelled at least 24 hours in advance is credited back to your package. If it is cancelled less than 24 hours before, or if you do not turn up, it is treated as used.
• Refunds: if you cancel, at least 24 hours before the appointment, the booking through which you bought the package and no other session of that package has been booked, the package is cancelled and what you paid online (the full price or the deposit) is refunded. Once the package has been started, only the cancelled session is credited back: the price of the package is not refunded.

Our treatments can also be booked on the Treatwell platform. An appointment booked on Treatwell is subject to Treatwell’s terms (payment, cancellation, changes), which you can read on treatwell.be. It is managed from your Treatwell account.

An online booking is a distance contract. The Belgian Code of Economic Law generally provides a 14-day right of withdrawal for such contracts, but also exceptions (Article VI.53), in particular for certain services provided on a specific date.

In any case, you can cancel your appointment free of charge up to 24 hours before it starts, without giving a reason: what you paid online (the full amount or the deposit) is refunded in full (see “Cancelling an appointment”). If you have any questions about this, email us at benhalima.sameh@gmail.com.

For any question or complaint about a booking, email us at benhalima.sameh@gmail.com, call us on 0498 36 31 38 or use the form on our contact page. If possible, include your booking reference (it is in the confirmation email).

If we cannot find a solution together, you can contact the Consumer Mediation Service (Service de Médiation pour le Consommateur) — www.mediationconsommateur.be.

These terms are governed by Belgian law, without prejudice to the rules that protect consumers.

These terms may be updated. The terms that apply to your appointment are those in force when you made your booking.

Last updated: 30 October 2026.